Shipping Policy

At Arousen, we believe anticipation is part of the experience — but we don't believe in making you wait longer than necessary.

Processing & Dispatch

All orders are processed within 24 hours of payment confirmation (excluding weekends and public holidays). Once dispatched, you will receive a confirmation email with your tracking number.

Shipping Partners & Timeframes

United States & Canada: 5–8 business days (DHL / FedEx)
Europe (EU & UK): 5–10 business days (DHL Express)
Asia-Pacific: 5–10 business days (SF Express / DHL)
Rest of World: 7–14 business days

Delivery times are estimates and may vary due to customs processing in your country.

Discreet Packaging

Every order ships in our Chameleon Box — a plain, unbranded brown box with no product descriptions or logos visible on the exterior. Your privacy is non-negotiable.

Shipping Insurance

All shipments are fully insured at no extra cost. If your package is lost or damaged in transit, we will replace it or issue a full refund — no questions asked.

Customs & Duties

International orders may be subject to import duties and taxes, which are determined by your local customs authority. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Order Tracking

Once your order ships, you'll receive an email with a tracking link. You can also check your order status anytime by contacting us at hello@arousen.com.

Questions?

If you have any questions about shipping, reach out to us at hello@arousen.com. We're here to help.